Refund Policy - Text To Song AI
Review Text To Song AI refund terms, eligible billing issues, subscription cancellations, and how to contact support.
Last updated: 2026-10-09
Last updated: December 28, 2025
General policy
Because digital credits are delivered immediately, purchased credits are generally non-refundable. We review exceptional cases involving a service error, duplicate payment, or an unauthorized transaction.
Eligible requests
- A technical error prevents you from using purchased credits.
- You were charged more than once for the same purchase.
- A transaction was made without your authorization.
Non-refundable cases
Credits or subscription benefits that have already been used are not refundable. Refunds are also not available for dissatisfaction with generated music, account suspension or termination, or a change of mind.
Subscriptions
You can cancel a subscription at any time. Access remains available through the end of the current billing period. Partial-month refunds are not provided.
How to request a refund
Contact support@texttosongai.com within 7 days of the transaction. Include the order details and reason for your request. We aim to review requests within 2–3 business days; approved refunds are processed within 5–10 business days.